Welcome to our website

About company

The Company’s occupation is the sale (import/export) of whole IT and electronic equipment (Computers, laptops, servers, office and network equipment, telephony systems) Audio, video, security systems, POS systems, different solutions for business and offices, stores and hotels.
The core business is takeover big projects from all over the world and assist businesses fulfill the schedule successfully. Company offers right solutions and products of famous brands as per customers needs. Products and services suggested to customers are guaranteed by company. Apart from contribution to big projects company also provides retail sales to end user customers through online shop.

The Company’s occupation is the sale (import/export) of whole IT and electronic equipment (Computers, laptops, servers, office and network equipment, telephony systems) Audio, video, security systems, POS systems, different solutions for business and offices, stores and hotels.
The core business is takeover big projects from all over the world and assist businesses fulfill the schedule successfully. Company offers right solutions and products of famous brands as per customers needs. Products and services suggested to customers are guaranteed by company.
Apart from contribution to big projects company also provides retail sales to end user customers through online shop.

Authorby Rasim Masimov – CEO

IRIX a company incorporated in Ajman Free Zone (UAE) in 2015 as IRIX INTERNATIONAL FZE, having its office at Sheikh Khalifa Bin Zayed str. Ajman, Ajman Free Zone, Tower E1, UAE. In 2019 company shifted to Dubai as IRIX COMPUTER SYSTEMS TRADING LLC.

Authorby Rasim Masimov – CEO

Rasim Masimov

Manager

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Order cancellation, return and refund policy

Obviously, it is possible to refuse the order and return the purchased items from our website. Whatever the reason, you can cancel your order if the order has not been left our warehouse. To check whether it is still possible to cancel your order, please make a call us to cancel your order or send email to our Customer support team (support@irix.ae).

If your order is already shipped it’s no longer possible to cancel it. You have to wait receipt of order and then you have up to 14 days to return them, keeping the below rules in mind.

In case the item you received is damaged or defective or it is wrongly delivered, you could return an item in the same condition as you received it with the original packaging box. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund.

Cancellation of orders, return of purchased items and refund process can be carried out under the following conditions.

  • In cancellation of order refund can be realized within 15 working days.
  • In return of order refund can be realized within 15 working days after the product has been received by us.
  • All costs in connection with delivery, back transfer, conversion and etc. will be deducted from the refund amount.

There are a few certain cases in which returns are not possible:

  • Return request is made outside the specified time frame, of 14 days from delivery.
  • Product is used, damaged, or is not in the same condition as you received it.
  • Any item which has been used or installed.
  • Products with tampered or missing serial numbers.
  • Anything missing from the package you’ve received.

Note: For all Refunds, only the value of the item will be Refunded and not the shipping charges.

Authorby John Mcgonagall – CEO

Terms and conditions of use

Welcome for using our Website! Thank you for your interest to our website. Before placing an order it is important to be sure that our terms and conditions suit you well. So, we recommend you to read carefully our rules, regulations, terms and conditions. We reserve the right to change these Terms and conditions at any time.

This website is provided by IRIX INTERNATIONAL FZE a company incorporated in Ajman Free Zone (UAE) in 2015, having its office at Sheikh Khalib Bin Zayed str., Amberjem Tower, Office No 2015, Ajman, UAE. By using our website, you have access to a variety of resources and information about software/hardware sale services.

While accessing or using the website, making orders from the website, you hereby agree to accept the terms and conditions set forth in this Terms of Conditions. If you do not agree with our terms and Conditions please contact to our office for further clarification.

This terms and Conditions consist of following policies

1. PRICING POLICY

2. ORDERING, SHIPMENT AND DELIVERY POLICY

3. PAYMENT POLICY

4. WARRANTY POLICY

5. CANCELLATION, RETURN AND REFUND POLICY

Our goal is to provide you with full service and complete satisfaction, and we look forward to serving you continuously.

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